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Diligens provides network and server administration
for small and medium-sized
businesses providing management,
monitoring and support of your
IT infrastructure that will
allow you to focus on your
business critical issues. Diligens services extend from
remote monitoring to the
complete management of the
client’s IT infrastructure
Operational coverage is provided
by Diligens for all aspects of
your IT infrastructure. Our
clients may offload as much or
as little of their IT workload
as they wish. We
provide the tools and expertise
to monitor and manage your
infrastructure from end to end.
Our infrastructure support
for client locations in the
Ottawa region can include
outsourced desktop support, LAN
and networking support, email and server management. Businesses
are free to focus on their core
competencies or have their IT
department perform a more
strategic role in the company's
core mission.
Our remote monitoring and
reporting services for servers,
networks and applications is
included in our Managed IT
Service offering but is also
available as a standalone
service. Typical parameters
that can be monitored for a
device, depending on the device
capabilities, can include: CPU,
process, memory, traffic, disk
space, connection, log file
status reports, database table
space status, UPS battery
status, printer toner low,
critical application events,
services and many more.
If you require
periodic or full time IT
services, Diligens will
tailor a managed service
solution for you. Our
clients may choose from
a menu of services. Through
the use of secure VPN
channels, Diligens can
resolve issues remotely
or on your site if
necessary. Our easy to
read Service Level
Agreement (SLA) ensures
that you receive the
priority and response
time to your call. We do all
this for one,
predictable monthly fee
that’s far less than
most companies currently
pay to manage their own
IT environment.
Server Administration
Server Operations:
Cross platform support including Windows
Server, Unix and Linux.
Backups:
Incremental daily backups and weekly
on-site backup media rotation
(offsite storage is also available) is
essential to operate your business
safely. It is estimated that 30%
of companies go bankrupt within one
year of suffering a major fire or theft
due to business data being destroyed or
lost!
Internet Help Desk:
The Internet HelpDesk provides a
single point of contact for all user
queries or problems that are managed
through to resolution by
Diligens' staff. Requests
can be logged by using a Web based
application and our support staff will
then contact users within the
timeframes defined in the Service Level
Agreement (SLA).
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Service Desk Login
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Create Service Request
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Service Request Report
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Service Level Agreement (SLA):
Once we have agreed upon your service
requirements, we present a clearly
defined and measurable service
level agreement.
Software Deployment:
Automated distribution of
software applications,
upgrades and fixes
means that applications can be
rolled out to users
in hours instead of weeks.
Standard Applications Support:
We provide end user support for standard
applications like Microsoft Exchange,
Virus protection programs and so on.
Applications:
The architecture, onfiguration,
integration and deployment of an
enterprise solution (e.g. Oracle
application), or the design and
development of a custom solution
tailored to your needs (please consult our
custom software
section for details) is possible. Either
solution would also incorporate testing,
training and project management of the
implementation. Implementation
costing is done on a per project basis in
accordance with the project scope.
Reporting:
Statistical, trend or real-time reports
will be provided for:
- Availability and downtime of devices.
- Service performance.
Network Management
As critical applications such as
Enterprise Resource Planning,
E-Commerce, and CRM are deployed
throughout companies, providing the
performance, reliability, and
flexibility users expect
from the network consumes
valuable IT resources.
Diligens frees IT staff from
many of the daily management
demands of LAN or WAN management,
enabling them to spend more time
on proactive business issues.
Our network consultants have
the expertise to manage the
routers, firewalls,
switches, hubs and Virtual
Private Network (VPNs) elements
of your network.
Network Monitoring
Whether you would like a
fully turn-key monitoring
system, set-up AND operated
by Diligens staff,
or you require a monitoring system for
your internal IT staff to manage, Diligens
can provide you with a 24x7 solution quickly.
Our network monitoring system can be configured to monitor:
- Applications -
SAP R/3, Custom or other third party applications...
- Server Platforms -
Unix, Linux, Windows...
- Server Parameters -
Disk usage, CPU usage, Memory usage...
- Databases -
Oracle, SQL Server, MySQL, Sybase...
- Messaging -
Microsoft Exchange, Lotus Notes...
- Web and eCommerce -
Apache, IIS, Weblogic...
- Other Devices -
Printers, hubs, IP switches, VoIP, UPS, routers, firewalls, other SNMP devices...
- Alarms and Notifications -
email, instant messaging via cell phones or paging.
- Reporting and Graphing -
Web based interface, on line reports and areas to watch...
- Management -
Automated actions such as server reboots...
On-Site Desktop Support
Our clients may offload as much or as little of their IT workload as
they wish with services that include:
Desktop Support (includes onsite support!):
A comprehensive support program including on-site hardware maintenance,
proactive problem diagnosis, a certified service engineer and 3rd party
vendor contact.
Adds, Moves and Changes (AMC):
We co-ordinate and perform IT asset installations, upgrades, moves and changes
including technician dispatch, logistics support and supplier management.
Standard Desktop Configuration:
Standardization of your desktop environments will reduce complexity, resulting
in fewer problems and lower support costs. We work with you to determine what
your company policies and standards should be, then insure these are successfully
implemented and managed.
Standard Applications Support:
We provide end user support for standard applications like Microsoft Office,
Adobe Acrobat, Virus protection programs and so on.
Reporting:
Statistical, trend or real-time reports will be provided for:
- Availability and downtime of devices.
- Service performance.
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