Diligens senior consultants have extensive experience in achieving bottom line results and provide a wide range of consulting services to help organizations complete their missions, including:

Business Process Innovation and Analysis

External and internal forces cause organizations to constantly re-evaluate their service delivery processes for improved efficiencies and to meet strategic objectives. Process innovation involves re-evaluating and redesigning processes for high-impact results often with the use of technological improvements. Process innovation services include:

• Defining strategic objectives, vision and scope
• Benchmarking best practices
• Performing interviews and facilitating workshops for all phases of process improvement
• Process mapping, measurement and analysis
• Identification of high-impact change areas
• Process redesign including organizational changes, management methods and technology use
• Process simulation (including discrete-event simulations to help optimize processes and reduce cost)
• Identification of tactical project for solution implementation
• Business case for justification of tactical projects

Business Case Definition

Project justifications and, in particular, technology implementations require practical and well-articulated business cases to present to decision-makers. Numbers alone do not make the case. The project justification must be credible, factual and well-articulated. To reach these objectives a business case can include:

• Problem definition
• Current process analysis
• Desired process design, benchmarking of best practice processes
• Case Studies
• Cost, time, efficiency savings analysis
• ROI calcualtions (and other financial ratios)
• Options analysis and recommendations
• Identification of intangible benefits
• Identification of risks
• Project costs and timelines

Requirements Development

The quality of requirements is the single most important factor in determining the success of a technology project. Incorrect, inaccurate, or excessive definition of requirements will result in schedule delays, wasted effort, or missed objectives. Our requirements analysis begins with a well defined vision and scope as a precursor to the requirements gathering activities which may include:

• Vision workshop(s) or session(s)
• Scoping workshop(s) or session(s)
• Identification of critical success factors
• Questionnaire and survey development
• Requirements discovery interviews or sessions
• Comprehensive analysis and decomposition of requirements
• Categorization of functional and non-functional requirements
• Documentation and categorization of the requirements

A unique aspect of the Diligens requirements development process involves prototype development using rapid development technologies in order to vet and validate the identified requirements. The prototyping provides an inexpensive framework for project stakeholders to review and adjust the needs that were expressed in the discovery sessions. A not inconsequential benefit of the prototype is the momentum it provides to projects through a tangible application that can be presented to project champions and other stakeholders.

As a continuation of the the requirements development activities, Diligens also offers Systems Implementation Life Cycle and Solution Design services.

Systems Implementation Life Cycle and Solution Design

Our software development services include the full Systems Implementation Lifecycle for software projects, from requirements analysis to software development and acceptance test planning. See our Custom Software page for more details.

Diligens consultants have experience in a variety of industries including telecommunications, discrete manufacturing, process manufacturing, government, military and IT sectors.